Predictably, the CDR backlog grew during this period. Array The Disability Amendments of 1980 and the Omnibus Budget Reconciliation Act of 1981 contained 30 new provisions affecting SSA, one of which required reviewing disability cases. Zwintscher, Paula R. 1952. Bill summaries are authored by CRS. 110-574. In the Washington office, a grade 5 employee in one of the four geographically based claims control units would associate the earnings information with the claim. To handle these additional cases, SSA is experimenting with video service to enable staff in less busy offices to assist offices that may be overwhelmed with visitors, or to contact persons who live in remote areas (Astrue 2009). Improvements included expanding bilingual service to Spanish-speaking callers nationwide and extending service to other languages via an interpreter service. However, covering farmers caused spikes in claims. Employees were screened for the bacteria and agency operations were relocated while the facility was decontaminated. 1972. By FY 1975, there were 4.1 million SSI recipients, up 16.3 percent from FY 1974. To reach potential applicants, SSA began phase I of "SSI Outreach" in November 1973, with the U.S. Agency on Aging providing $6 million for advocacy groups to get the word out (House Ways and Means Committee 1975, 9). 1970. On September 5, 2007, SSA announced issuance of a final regulation to extend Quick Disability Determination to all state DDSs. The bill establishes the Social Security Trust Fund, which replaces the Federal Old-Age and Survivors Insurance Trust Fund and the Federal Disability Insurance Trust Fund. Once SSA began taking claims for benefits, a loss of field office records had more drastic consequences. The Network has also been rated by Dalbar Financial Services, Inc.—a provider of market research on customer service—as the best 800 number in the nation for courteous, knowledgeable, and efficient service. The answer was to use a train-the-trainer approach. A gradual nationwide rollout of the Quick Disability Determination process was completed in February 2008 (SSA 2007a; SSA 2008c). As a result, SSA opened another DOC in Salinas to provide backup in case of another disaster (SSA 1976, 7). 2007. Just as implementing BL benefits created increases in other workloads and strained agency resources, implementing SSI produced collateral impacts. With over 1,400 locations, SSA offices are occasionally in the path of disasters affecting both the offices themselves and the populations they serve. Up to 1,600 panels were then hung on each rack (Staruch 1978, 29). In addition, district offices used "imprest funds" via prepositioned checks to make advance payments up to $100 to those converted from state rolls who did not get their payments (SSA 1975c, 35). The first training efforts were made as early as March 1936 when appointments to the field began. Madison, WI: The University of Wisconsin Press. On January 2, 1976, P.L. The Act was originally passed in 1935, as part of Franklin Delano Roosevelt's Second New Deal. Since 1998, SSA has also assisted with informing eligible Medicare beneficiaries about the Qualified Medicare Beneficiary (QMB) provision, which pays Medicare premiums for beneficiaries with limited income and resources (SSA n.d. b). In addition, SSA worked through HEW with the state vocational rehabilitation agencies to set up treatment and monitoring programs to comply with the DA&A requirements (SSA 1975c, 38). Commissioner Astrue directed the agency to focus on processing those claims that had been awaiting a hearing the longest, starting with those pending 1,000 days or more. 24. The control center manually balanced call loads coming into the network among the sites that were open. Social Security website—www.socialsecurity.gov—newest location for people to apply for extra help with their Medicare prescription drug costs. While the PSCs struggled, BDI was drowning. It also instituted a "transitional insured status" for persons who reached age 72 before 1969. ———. CMP/FOSE had multiple aspects. This is not only unacceptable service, it is also demoralizing to SSA's employees, who care deeply about the level of service they provide (McMahon 2008). At first, it was uncertain whether the claims clerks (today called claims representatives) could assist applicants. Washington, DC: Government Printing Office. OASIS News: Ten years ago—January 1950. SSA also implemented a Representative Video Project to allow claimant representatives to use their own equipment to participate in hearings from their offices. ———. The machine read the amount represented by the punched holes and printed this amount on the ledger. 1989. In 2009, SSA hired another 147 ALJs and over 1,000 support staff for the hearing offices. Medicare beneficiaries with Medicaid coverage were deemed entitled to the subsidy. Forms for reporting self-employment did not have to be finalized until January 1, 1952, but Bureau staff had to work closely with the Bureau of Internal Revenue before then to develop regulations and uniform coverage determinations. SSA announced its new Internet application for LIS on June 29, 2005, and began taking applications in July (SSA 2005d). ———. BOASI employees could reconstruct the payment history of any beneficiary in a matter of minutes using the claims folder (Pogge 1952, 7). Hearings increased rapidly, with a record high of 281,737 in 1981. From these volumes, employees could learn the name and identifying information of an SSN's owner in a fraction of the time that would be required to locate the master punch card (Wyatt and Wandel 1937, 120–121). Individuals can use the Internet to find information about SSA-administered programs, locate a Social Security office, or request a Social Security Statement. SSA News Release (January 28). SSA also helped pioneer a microfilm printer that linked computer and microfilm technology (OTA 1986, 99). ———. Commissioner Astrue urged the states to exempt DDS employees and even enlisted Vice President Joe Biden to echo his plea, but some states continued the furloughs nevertheless (SSA 2009c). Why can't it be combined with other operations? As workloads increased, the Board decided it was more efficient to station representatives permanently in some of these locations than to send a representative intermittently or to convert the stations to full-fledged field offices, so it opened some of them as 1- or 2-person branch offices (equivalent to today's resident stations), with minimal records, under the supervision of the territory's field office manager (Davis 1950, 126–127; Zwintscher 1952, 95–96). Its functions included maintaining wage records, supervising field offices, examining and approving claims, and developing actuarial estimates. BOASI worked with the Department of Agriculture to distribute information to farm residents (Pogge 1952, 10). Then a 1979 GAO report severely criticized SSA for not conducting CDRs (SSA 1995f). The study found that a large percentage of the "nonqualified" noncitizens actually were in an immigration category that would have qualified them, but for a number of reasons, they had not contacted SSA. ———. Testimony before the Senate Special Committee on Aging. 2009i. This would be a daunting task even if everything went smoothly, which of course it did not. Why were so many cases denied at the state level being approved at the hearing level? It was vital to staff the office immediately. By that time, some 35 million SSNs had been issued at a cost of $5.7 million (SSA 1990, 1; McKinley and Frase 1970, 372). The employees were temporarily relocated, and the 15,000 case folders pending at the time of the attack were removed, cleaned, tested, and certified to be contaminant-free (SSA 2001c). SSA also brought employees in from other field offices and from the Disability Determination Services (DDSs, formerly known as state agencies) to assist (SSA 1970; SSA 1995c). BDP also entered employer-identifying information onto punched cards and associated it with employee information. 1992b. With this funding, SSA eliminated the CDR backlog for DI cases by the end of FY 2000 and for SSI cases by the end of FY 2002. A look back: Medicare program celebrates 30th anniversary. SSA is an efficient agency with very low administrative costs of 0.9 percent of total expenditures (Board of Trustees 2009). Social Security responds to Hurricane Katrina: Agency issues more than 30,000 emergency checks to date. Annual report of the Social Security Administration for fiscal year 1976: Submitted to the Congress by the Department of Health, Education, and Welfare on April 20, 1977. SSA offered several additional automated services, allowing callers secure access to personal data. SSA funded a substantial increase in state DDS staffing to complete these reviews. This was a tremendous aid in training the trainers who fanned out to the 1,400 operational sites to train operational employees. They're spending it on goods and services -- pumping it back into the economy. The Baltimore Records Office used a nine-step process to create a permanent master record and to establish an earnings record for each individual. The Bureau: A profile. On April 19, 1995, Timothy McVeigh exploded a bomb at the Alfred P. Murrah Federal Building in Oklahoma City. In collaboration with CMS, SSA assembled focus groups of Medicare beneficiaries and conducted special cognitive tests to assess how well potential applicants understood the application. SSA distributed over 120 million booklets about Medicare and sent a continuous flow of materials to the media, which provided unstinting support throughout the initial enrollment period. In 2004, SSA developed its first Human Capital Plan, which is now updated annually. Social Security Bulletin 1(6): 24–28. ———. Annual report of the Federal Security Agency 1950: Social Security Administration. Some offices conducted mass interviews, taking 20 to 30 enrollees into the training room, giving each an application, and walking through the questions while enrollees completed the forms (SSA 1995d). Annual wages were to be gleaned from the W-2 forms, with an accompanying W-3 summary wage report. 1970. Field offices held 37 exhibits at national conventions and created many new radio and TV spots in the first half of 1973. BDP checked the SSN in every state conversion case record it received and in the new SSI claims inputs. She had paid $24.75 in Social Security taxes between 1937 and 1939 on an income of $2,484 (SSA n.d. b). 1995d. 1982a. House Ways and Means Committee. Employees were permitted to return the completed SS-5 applications either to the employer, to any labor organization of which the employee was a member, to the letter carrier, or to the post office by hand or via mail (Wyatt and Wandel 1937, 54). Social Security announces nationwide launch of compassionate allowances; process will fast track applications for people with cancers and rare diseases. ———. The master punch card was also used in the earnings-posting operation to establish an earnings ledger for each individual. In FY 2010, SSA expects to receive 1.2 million more claims than in FY 2008. SSA was tasked with deducting Part D premiums from Social Security payments and administering the low-income subsidy (LIS) program. Senate Hearing No. In 1999, SSA developed a "PolicyNet" site where employees could access all of the agency's program policy and procedural instructions, including POMS. Pogge, Oscar C. 1952. In 1947, BOASI supervised the 12 regional representatives and their staffs, 464 field offices, 6 branch offices, 2,052 itinerant stations, and 13 detached field stations (Davis 1950; FSA 1948). ———. The agency spent $1.7 billion, about one-quarter of its administration budget, on program integrity (Apfel 2000). Major exhibition includes our card punch operations. ———. Baltimore, MD: SSA. In 2008, 50 percent of callers to SSA field offices received a busy signal, and 8 percent of those visiting a field office without an appointment—about 3 million visitors—had to wait more than an hour to be seen by staff. 2002b. SSA's fourth and final level for deciding claims is the Appeals Council. Senate Hearing No. Available at http://www.socialsecurity.gov/history/davidkoral.html. The strips were mechanically prepared from the actuarial punch card and manually posted on the panel, sorted by the first letter of the surname and within each letter by phonetic code, then in each code group by the first seven letters of the first name, middle initial, year and month of birth, and SSN. On December 14, 1999, the Foster Care Independence Act added a new program for SSA to administer under Title VIII of the Social Security Act. Instructional material for processing claims was developed as work progressed. Finding space for the growing agency was a major problem. However, from an administrative standpoint, it was a very active decade, starting with implementing the 1939 Amendments to the Social Security Act. The employee's name was typed onto a detachable portion of the OA-702, which was then returned to the employee—this was the Social Security card. Szymendera, Scott. For each registrant, postal employees typed the information from the SS-5 onto the prenumbered OA-702 in duplicate. 6 The medical listing of impairments describes examples of common impairments that SSA considers severe enough to keep an adult from doing any gainful activity. There were major problems: The information in many state and county files was out of date, and transcription errors also generated bad data (SSA 1975c, 36; SSA 1984b). A new report by AARP's Public Policy Institute, Social Security's Impact on the National Economy, found that Social Security adds over $1 trillion to the U.S. economy each year.People who receive Social Security benefits are not saving that money for a rainy day. SSA is a survivor. The switch to AWR brought problems and frustrations for both IRS and SSA. BOASI had 11 regional offices, 584 district offices, and 3,541 contact stations (previously called itinerant stations). Health information technology update. Senate Hearing No. Each field office established "itinerant stations" (today called contact stations) in remote communities whose residents could not travel to the field office without difficulty. Board administrators contacted European experts who were experienced with such programs. In its place, the FSA created the Social Security Administration (SSA), with all of the duties, powers, and functions of the old Board. Resistance to SSA's de novo decision process on CDRs built rapidly. Late enrollment would result in delayed coverage and a premium penalty. An early crisis took form as the "John Doe" problem. System demand exceeded 60,000 during its first week and would soon reach 80,000. The new branch offices were located not only in rural areas that were remote from existing district offices, but also in metropolitan areas with large populations of minorities and disadvantaged individuals. Available at http://www.socialsecurity.gov/history/oasis/november1979.pdf. Also that year, many employers, in conjunction with the Landon campaign, began stuffing payroll envelopes with leaflets designed to undermine support for the nascent program. It was soon evident that the regional approach would not work. In addition, SSA conducted a special "Mother's Day" initiative to reach out to caregivers in 2007 (Disman 2007). McKinley, Charles, and Robert W. Frase. Training courses were revamped to shorten the learning curve (Astrue 2009). The session closed without an appropriation (Altmeyer 1966, 44). In the first year of administering monthly benefits, BOASI awarded benefits to about 250,000 individuals. As late as June 30, 1974, at least 38,418 conversion cases would still remain to be processed (SSA 1975c, 36). The 1965 Amendments to the Social Security Act, enacted July 30, provided hospital insurance (HI) to persons aged 65 or older who were entitled to monthly Social Security retirement benefits, as well as to unentitled individuals who would reach age 65 before 1968 (Medicare Part A). In addition, following these hearings, SSA published its disability medical listings6 for the first time (SSA 2001b). SSA stationed hundreds of employees at the Pier 94 Family Assistance Center and in other crisis centers throughout New York, at the Liberty State Park Family Assistance Center in New Jersey, and at the Pentagon Family Assistance Center. Available at http://socialsecurity.gov/history/fay638.html. As of May 2007, SSA was receiving about 30,000 pplications for the LIS every week (Disman 2007). The Social Security Act for the first time established an economic “safety net” for all Americans, providing unemployment and disability insurance and old-age pensions. 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